Privacy policy

This policy explains how Vector Scale Marketing ("we", "us") collects and uses personal information when you visit www.vectorscalemarketing.com or contact us. We keep the information we collect to a minimum and use it only for the purposes described here.

1. Who we are and how to contact us

This website is operated by Vector Scale Marketing, a paid media and measurement service for lead-generation businesses and ecommerce brands. For any privacy question or request, email info@vectorscalemarketing.com.

2. Information we collect

• Information you give us: when you use our contact form, we collect your name, business name, email address, phone or WhatsApp number, and your message. You may also choose to share your website address and approximate monthly ad spend.
• Emails you send us: if you email us, we receive your email address and whatever you include in your message.
• Technical information: like any website, our hosting provider processes basic technical data such as your IP address, browser type and the pages you request, to deliver the site securely. Our spam-protection check processes similar technical signals to confirm a real person is submitting the form.

Please don't send us health, medical, payment or other sensitive information through the website. We don't need it to respond to your enquiry.

3. How we use your information

• To reply to your enquiry and arrange an introductory call or a free audit
• To prepare proposals and provide services you ask for
• To keep the website secure and protect it from spam and abuse
• To meet legal, accounting or regulatory obligations

We don't sell your personal information, and we don't use your form details for advertising. We don't send the contents of the contact form to analytics tools.

4. Our reasons for using your information

We use your information because you have asked us to respond to an enquiry or provide a service, because you have given your consent when submitting the form, because we have a legitimate interest in running and protecting our business and website, or because the law requires it. Where we rely on consent, you can withdraw it at any time.

5. Who we share it with

We share information only with service providers that help us run this website and our business, and only as needed for them to provide their services:

• Cloudflare: website hosting, security, bot and spam protection (Turnstile), email forwarding, and privacy-friendly visit statistics (Cloudflare Web Analytics, which does not use cookies or track you across sites)
• Google: email (Gmail), and web fonts loaded from Google's servers when you view the site

If we add analytics or other tools in future, we'll update this policy and, where required, ask for your consent first. We may also disclose information if required by law or to protect our rights.

6. International transfers

Our service providers may process information in countries other than your own. When this happens, we rely on the safeguards those providers offer to protect your information.

7. How long we keep it

We keep enquiry details for as long as needed to respond and manage any working relationship, and generally for no longer than 24 months after our last contact, unless we need to keep it longer for legal, tax or accounting reasons.

8. How we protect it

We use reputable providers, encrypted connections (HTTPS) and access controls to protect your information. No method of transmission or storage is completely secure, but we take reasonable steps to keep your information safe.

9. Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, object to or restrict how we use it, withdraw consent, or request a copy. To make a request, email info@vectorscalemarketing.com. We'll respond within the time required by applicable law. You may also have the right to complain to a data protection authority in your country.

10. Children

This website is intended for businesses and is not directed at anyone under 18. We don't knowingly collect information from children.

11. Our services and results

Information on this website about our services and past results is general. Advertising results are never guaranteed. See our Terms of Use and Results Disclaimer.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.